Yes! If you send slides with damaged mounts, I will remove your film media from the old mount, and place it into a brand new, high-quality plastic mount. During this repair, your slide is professionally cleaned and lubricated to remove any debris or mold. There is an additional fee for repair. Please do not send damaged slides unless you want them repaired.
Bent or separating mounting frames, slides with mold or debris stuck to the film, and slides with badly warped or otherwise damaged film are all considered "damaged" for this purpose.
If you have "Super Slides", it's likely that I will not be able to repair them quickly. It is very hard to find replacement mounts for Super Slides. If you send damaged Super Slides, and they require new mounts, I will likely have to hold onto your slides until I can locate new mounts. They may be expensive for me to purchase (compared to standard 35mm mounts). I will most certainly notify you of this beforehand.
In most cases, yes. If your photograph is badly deteriorated, I may need to do some physical repair before scanning. This will usually involve adhering your photo to a solid, clean substructure (card stock or heavy paper). This prevents further damage from handling and scanning.
Once your photo has been scanned, it will very likely require some retouching. Retouching can range from removing scratches and simple creases or folds that do not affect a subject's face or other detail area, to complete reconstruction of a face or other important area of the subject in the photo. In the case of a completely missing face, I will obviously need another photo where that person's face is undamaged. The same goes for any completely missing or unrepairable area of required detail. In minor cases, damaged areas can be cloned away, blurred out, or replaced from another photo. Scratches that do not affect a face or an area of great detail are easily removed.
Retouching and repair will require an additional payment. Please be sure to contact me for a quote. You can enter instructions to that effect on the order form.
Yes! In fact, each 50' length of film will get two free splices. It's quite common for old 8mm movie film to have breaks or damaged areas. We always give two free splices because it's normal and should be expected.
Further splicing will be charged per splice. For details, see the pricing page.
Yes! It's no problem scanning individual frames of film. Because it requires more labor to properly align the individual frames, any such work will be charged Premium Service pricing, even if Economy Service was selected (only for those individual frames, of course).
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